Q: How am I billed for this service?
A: There is no cost for using this payment site.
Q: When is the money for the payment drawn from or applied to my account?
A: The funds for the payment are applied to or debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been applied to or drawn from your account, or you can call the customer care department to see if they received and credited the payment.
Q: How do I cancel this payment service?
A: To cancel you need to contact our customer care department. Click the 'Contact Us' hyperlink on the web page for contact information.
Q: How do I access the site?
A: Enter your Bill To Number and re-enter it a second time in the appropriate field and click 'Pay Now'. Your Bill To Number will be a one-to-five-digit number, followed by a dash, and another two-digit number. For example, 12345-67. Please enter all numbers, including the dash, with no spaces as it appears on your invoice.
Q: What do I complete on the Home page?
· Enter your name in the 'Name' field
· Enter your telephone number in 'Phone'
· Enter you email address in 'Email'
· Enter the amount you wish to pay in the 'Payment Amount' field
· To add a Payment Method, click 'Enter' and follow the prompts to add account information
· Enter your Invoice Number in the 'Invoice Number' field
o Note this field accepts 20 characters and can be used for a maximum of two invoices
o Please enter your two invoices separated by a comma
o If you wish to pay more than two invoices with a single transaction, please enter “multiple” in this field, and send an email to accounts.receivable@wrcolo.com to assist us in properly crediting your payment
· Click 'Continue to Payment'
· On the next screen, verify all information and click to agree to the terms and conditions
· Click 'Make Payment'
· A confirmation screen will display, at which point you can log out
· The confirmation will also be emailed to you
Q: How do I make a Payment and Enroll in E-Bill Express Quick Pay?
· Access E-Bill Express through a link on the website or enter the URL into a browser
· Enter Bill To Number and re-enter to confirm
· Click 'Pay Now'
· Enter information in all required fields as noted above
· Add a Payment Method below the Payment Amount field by completing the account information and agreeing to the debit authorization – Click 'Add'
· Click 'Continue to Payment'
· Click 'By checking this box...' to agree with the Terms and Conditions, if applicable
· Click 'Make Payment'
· Click 'Enroll With Your Current Information' if you like to enroll. (If you do not wish to enroll, click 'Log Out'.)
· Enter information in required fields. Click 'Continue to Login & Payment'.
· Choose Login ID, Password, select security image and label, select security questions and fill in answers. Click 'Continue to Terms of Service'.
· Click check box to agree to Terms of Service and click 'Continue to Billing and Payment'
· Enter any outstanding required Payment Method information, click checkbox for authorization
· Click 'Finish Enrollment'
· Go to your email account and open the email just sent to you. Click on the 'Activate' button or hyperlink. NOTE: Your access is not activated until you click on the 'Activate' button and you will not be able to make payments
Q: How do I set up an Automatic/Recurring Payment?
· On the Welcome page, Login Tab, enter your login ID and Password, click 'Login'
· Click on the Automatic Payment tab
· Click on 'Create New Recurring Payment' button
· Complete required information and click checkbox agreeing to the terms
· Click 'Agree and Submit'