Online payments allow our valued customers the convenience of paying invoices by entering either their banking information (“ACH” / e-Check) or credit card information in a secure portal any time of day or night. Below you’ll find answers to the most common questions you may have about making an online payment through Satellite’s E-Bill Express payment portal.
If you can’t find the answer you’re looking for, please contact us: 800.883.1123 or email: information@satelliteindustries.com
Q: What can I pay using the E-Bill Express payment portal?
A: You can submit payments for Satellite Industries in USD$ only.
This includes Satellite Suites, Vacuum Trucks, Safe-T-Fresh
· Satellite Suites
· Satellite Vacuum Trucks
· Safe-T-Fresh
· Sanitrax
· Satellite Consumables
· Satellite Women’s Conference
*Satellite Shelters payments are not accepted. Please call 800.328.3332 to make a payment for Satellite Shelters
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on a date of your choosing. Payments can be immediate or scheduled up to 30 days in advance. When scheduling ahead, you’ll want to make sure your account has the funds available to cover the payment on that date.
Q: How can I confirm that a payment has been made?
A: On the day you selected for payment, you will see the transaction in your bank account. Please allow at least three (3) days for your payment to be posted to your customer account.
Q: How do I cancel this payment service?
A: If you made a payment for today’s date, you may be able to cancel it through your online account. If you are unable to cancel your payment and need assistance, please contact your sales representative or contact our accounts receivable department at 763.334.7399.
Q: How do I access the site?
A: Enter your customer number (this can be found on both your invoice and statement) in the first and second field. Confirm you are not a robot and click on the payment box.
Q: What do I need to enter on the Home page?
· Company Name: Enter the company name exactly as it appears on your invoice or statement
· Phone: Enter your telephone number (mobile or landline) we can use to contact you
· Email: Enter the email address on file with Satellite Industries
· Address Fields: Enter the address on file with Satellite Industries
· Payment Amount: Enter the amount as it is shown on the invoice or the total of all invoices, if paying multiple invoices
· Payment For: Select appropriate choice in drop down box, if applicable (biller specific)
· Pen and Paper icon: If paying more than one invoice, please enter the number of each invoice included in your payment
· Payment Method: Click +Enter, select either Bank Account (“ACH” / eCheck) or Credit / Debit Card, and follow the prompts to add the appropriate information. This can be saved for future payments.
· Contact Name: Enter your name or the person we can call if we have any questions.
· Click Continue to Payment
· Pay Date: Enter the date you would like the funds to be withdrawn from your account. Payments can be scheduled up to 30 days in advance.
Click Continue to Payment
· On the next screen, verify all information and click to agree to the terms and conditions
· A confirmation screen will display. Verify at which point you can log out
· The confirmation will also be emailed to you.