Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed the email address used when you enrolled.
Q: How do I cancel this payment service?
A: To cancel logging in and clicking Un-enroll or you may contact our customer care department. Click the “Contact Us” hyperlink on the web page for contact information.
Q: Where can I find my customer number?
A: You can find your customer number on a recent invoice or statement.
Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the correct account number as it appears on your invoice or statement.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.
Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact the customer care department for additional information.
Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment Status”." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can call your division credit manager or email cashapp@wcpsolutions.com to see if they received and credited the payment.
Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please contact your division credit manager.
Q: What do I do if the payment date is incorrect?
A: If the payment amount is incorrect, please contact your division credit manager.