FAQ
Q: How am I billed for this service?
A: There is no cost for using this payment site.
Q: When is the money for the payment drawn from my
bank account?
A: The funds for the payment are debited from your account
on the scheduled payment date. Keep in mind that you should always have funds
available to cover the payment on that date.
Q: How do I make a credit card payment?
A: Please note this site accepts debit card and ACH
payments only. If you are paying by debit card, you can enter that payment
directly in the site. If you wish to pay by credit card, please contact the
TNHA office at (907) 852-7150 for assistance.
Q: How can I confirm that a payment has been made?
A: You can check
to see if the funds have been drawn from your bank account, or you can call the
customer care department to see if they received and credited the payment.
Q: How do I cancel this payment service?
A: To cancel you need to contact
our customer care department. Click the “Contact Us” hyperlink on the web page
for contact information.
Q: How do I access the site?
A: Enter your TNHA Account # and
re-enter it a second time in the appropriate field and click Pay Now. Your
account number is on your monthly statement, and would be in the format
(AB-123-4567-89). Please enter all 14 positions, including the letters,
numbers, and dashes.
Q: What do I complete on the Home page?
·
Enter your name in the ‘Name’ field
·
Enter your telephone number in ‘Telephone’
·
Enter you email address in ‘Email’
·
Enter the amount you wish to pay in the ‘Payment
Amount’ field
·
Select appropriate
choice in drop down box
o
Use multiple or other
if necessary if more than one drop-down choice would apply
o
If necessary, add any
message by clicking on the pen and paper icon to add comments
·
Click ‘Add a Payment Method’ and follow the prompts to
add debit card or bank account information
·
Click ‘Continue to Payment’
·
On the next screen, verify all information and click
to agree to the terms and conditions
·
Click ‘Make Payment’
·
A confirmation screen will display, at which point you
can log out
·
The confirmation will also be emailed to you
Q: Where can I find my account number?
A: See the image below for where
to find your account number on your monthly statement.
