Sample FAQ E-Bill Express

Description

This document provides a Biller using E-Bill Express with a sample FAQ which can be added to their website. The details included here should be reviewed by the Biller organization and made to conform to their standards and practices.

Q: How am I billed for this service?

A: There Is no cost for using this payment site.

Q: When is the money for the payment drawn from my bank account?

A: The funds for the payment are debited from your account on the date that you make payment. Payments made a er normal business hours could be posted the following business day. Keep In mind that you should always have funds available to cover the payment on that date.

Q: How can I confirm that a payment has been made?

A: You can check to see If the funds have been drawn from your bank account, or you could call the customer care department to see If they received and credited the payment,

Q: How do I cancel this payment service?

A: To cancel you need to contact our customer care department. Click the "Contact Us" hyperlink on the web page for contact Information.

Q: How do I access the site?

A: Go to teamsterslocal728.org

Q: What do I complete on the home page?

• Enter your name in the 'Name' field. 'First', 'Middle' and' Last' name are optional Enter your telephone number in' Primary Telephone Number'

• Enter you email address in 'Primary Email Address'

Enter the amount you wish to pay in the 'Payment Amount' field

Select appropriate choice in drop down box, If applicable (biller specific)

Add any message by clicking on the pen and paper Icon, If applicable (biller specific)

Click 'Add a Payment Method' and follow the prompts to add credit card or bank account information Click 'Continue to Payment'

On the next screen, verify all information and click to agree to the terms and conditions Click 'Make Payment'

A confirmation screen will display at which point you can log out the confirmation will also be emailed to you.

Q: Do I need to enter my address?

A: The address Is not required on the main page, if it is shown as 'optional', If you make a credit card payment, the address associated with your credit card is required in the billing address fields.