Q: How am I billed for this service?
A: There is no cost for using this payment site.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call the Stride E-bill express customer care department at 571-394-0971 to see if your payment has been received and credited to your account. Your email confirmation will list the payment as scheduled.

Q: How do I cancel this payment service?
A: To cancel you need to contact our customer care department. Click the “Contact Us” hyperlink on the web page for contact information.

Q: What do I complete on the Home page?

·          Enter your name in the ‘Name’ field. ‘First’, ‘Middle’ and’ Last’ name

·          Enter your telephone number in’ Primary Telephone Number’ (required)

·          Enter you email address in ‘Primary Email Address’ (required)

·          Enter the amount you wish to pay in the ‘Payment Amount’ field

·          Select appropriate choice in drop down box,

·          Add any message by clicking on the pen and paper icon

·          Click ‘Add a Payment Method’ and follow the prompts to your bank account information

·          Click ‘Continue to Payment’

·          On the next screen, verify all information and click to agree to the terms and conditions

·          Click ‘Make Payment’

·          A confirmation screen will display  at which point you can log out

·          The confirmation will also be emailed to you.

Q: Do I need to enter my address?
A: The street address is not required on the main page, it is ‘optional’. To help us identify you as a customer it can be helpful tolist your address.