FAQ
E-Bill Express
Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser. (Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.)
Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification at the time of the next billing cycle.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.
Q: Is there a charge for this service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.
Q: How do I cancel this payment service?
A: To cancel, log in and click the “Un-enroll” option. You may also contact our customer service representative by going to the “Contact Us” hyperlink on the web page for contact information.
Q: Where can I find my account number?
A: You can find your account number on a recent paper bill.
Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.
Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.
Q: How long does it take to receive a new E-Bill?
A: Once you enroll your most recent bill is available immediately.
Q: Will I still receive a paper or e-mail copy of the bill?
A: RJPC will continue to send an invoice by the method set up by the client.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at “Search and Pay my Bills.” E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser’s print function to print the bill if you want to keep long-term records.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: Can I make a payment greater than the invoice amount shown?
A: Yes. Any overpay amount will be applied as a credit on the account to be applied to future invoices.
Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact our office for additional information.
Q: My E-Bill is late. What should I do?
A: Depending on billing cycles, the exact day you receive your bill each month may vary. If you have any concerns please contact our office for additional information.
Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in “Payment Status.” If the status is “Paid,” then the payment has been sent. You can also check to see if the funds have been drawn from your bank account. If there are any questions, please contact our office for confirmation of payment.
Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect please contact the customer service representative at RJPC.