Q: Do I need any special hardware or software to sign up for this E-Pay Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will enable your access immediately. You can then access the service to pay a current bill or view past bills.

Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.

Q: Is there any charge for this service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.

Q: How do I cancel use of this payment service?
A: To cancel, log in and click Un-enroll. Or you may contact the Quarles & Brady LLP Customer Service number; click the “Contact Us” hyperlink on the E-Pay Express web page for contact information.

Q: Where can I find my account number?
A: You can find your account number on a recent bill from Quarles & Brady LLP.

Q: If an account is in a name other than my own, can I still sign up for E-Pay payment service?
A: Yes, but please be sure to use the correct account number as it appears on the bill from Quarles & Brady LLP.

Q: Will I receive a reminder that I have an E-Pay ready for viewing and paying?
A: Once you enroll, you can opt to receive an e-mail notification alerting you that an E-Pay has been presented and is ready for payment.

Q: Will I still receive a copy of the bill directly from Quarles & Brady LLP?
A: Yes. There will be no change to current billing practices. Quarles & Brady LLP will continue to send you a bill. You may opt to use the E-Pay Express service to facilitate electronic payment of your bill.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.

Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment Status”." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can call the Quarles & Brady LLP Customer Service number (contact info is available under the “Contact Us” hyperlink on the E-Pay Express web page) to see if Q&B received and credited the payment.

Q: What do I do if the payment amount or date is incorrect?
A: If the payment amount or date is incorrect please contact the Quarles & Brady LLP Customer Service number (contact info is available under the “Contact Us” hyperlink on the E-Pay Express web page).