Frequently Asked Questions

Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Q: After enrolling in E-Bill Express payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.

Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.

Q: What if I lock myself out of my account?
A: Please contact us at (470) 681-5036.

Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.

Q: Where can I find my �Bill to Number� and �Ship to Number�?
A: Your 'Bill to Number' and 'Ship to Number' are located on your invoice. The 'Bill to Number' is to the left of the 'Bill to Name,' and the 'Ship to Number' is to the left of the 'Ship to Address.'

Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: The amount for an invoice seems incorrect. What should I do?
A: If you have questions about the amount of an invoice, please contact the phone number listed on the bottom of your invoice or please contact your local sales representative.

Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment Status�." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can contact us at (470) 681-5036 to see if we have received and credited the payment.

Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please contact us at (470) 681-5036.

Q: What do I do if the payment date is incorrect?
A: If the payment date is incorrect, please contact us at (470) 681-5036.