Q: Do I need any special hardware or software to sign up for this Electronic Customer Payment System?

A: No special hardware or software is required to use this service. You will only need Web access and your browser. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Q: After enrolling in this presentment and payment service, when can I start making payments?

A: After you complete enrollment and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills.

Q: What if I forget my password?

A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.

Q: How do I cancel this payment service?

A: To cancel logging in and clicking Un-enroll or you may contact your Sales Consultant. Click the “Contact Us” hyperlink on the web page for contact information.

Q: Where can I find my sales contract number?

A: You can find your contract number on your sales agreement.

Q: Will I receive a reminder that I have an invoice ready for viewing and paying?

A: You will receive an e-mail notification reminding you that a payment invoice presented and is ready for payment.

Q: How long does it take to receive a new invoice?

A: Once you enroll your most recent payment invoice is available immediately.

Q: Will I receive a paper copy of the bill through the U.S. mail?

A: No, you will receive an e-mail notification reminding you that a payment invoice is ready for payment.

Q: Can I store or view paid invoices?

A: You can view paid invoices by looking at "Search and Pay my Bills." Payment invoices will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print or PDF the invoice if you want to keep long-term records.

Q: When is the money for the payment drawn from my bank account?

A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: Can I make a payment greater than my payment amount?

A: Yes.

Q: The amount for an invoice seems incorrect. What should I do?

A: Contact your Sales Consultant.

Q: How can I confirm that a payment has been made?

A: After the payment date, check the status of the payment by looking in "Payment Status." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can contact your Sales Consultant to see if they received and credited the payment.

Q: What do I do if the payment date or amount is incorrect?

A: If the payment amount is incorrect please contact your Sales Consultant.