Q: How am I billed for this service?
A: There is no cost for using this payment site.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call Customer Service to confirm that PCHP has received and applied the payment.
Q: How do I cancel this payment service?
A: To cancel you need to contact our Customer Service Department. Click the “Contact Us” hyperlink on the web page for contact information.
Q: How do I access the site?
A: Enter your reference number and re-enter it a second time in the appropriate field and click Pay Now.
Q: What do I complete on the Home page?
· Enter your Group name
· Enter your telephone number in ‘Phone’
· Enter your email address in ‘Primary Email Address’
· Enter the amount you wish to pay in the ‘Payment Amount’ field
· Click ‘Add a Payment Method’ and follow the prompts to add credit card or bank account information
· Enter the ‘Pay Date’
· Enter the invoice number(s) of the invoices being paid in ‘Invoice Number’
· Add any additional information or notes in ‘Additional information’ (optional)
· Click ‘Continue to Payment’
· On the next screen, verify all information and click to agree to the terms and conditions
· Click ‘Make Payment’
· A confirmation screen will display, at which point you can log out
· The confirmation will also be emailed to you
Q: Do I need to enter my address?
A: The address is not required on the main page if it is shown as ‘optional’. If you make a credit card payment, the address associated with your credit card is required in the billing address fields.