FAQ
Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed the email address used when you enrolled.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.
Q: How do I cancel this payment service?
A: If you have enrolled as an account, you can cancel your payment yourself. Log into the system then scroll down to the Previous Payments section. Select the blue X to the right of your payment and confirm you wish to cancel your payment. Please note this can only be done prior to 6 pm Mountain Time on the day you enter your payment. If you wish to request a refund after your payment has processed, or if you are not yet enrolled as an account, please contact NMFA by phone at (505) 992-9661 or by email at clientservices@nmfa.net
Q: Where can I find my Client ID Number?
A: You can find your Client ID Number on a recent paper bill or emailed invoice. If you are unable to find it on a recent bill or invoice, please email clientservices@nmfa.net.
Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the correct Client ID Number as it appears on the monthly paper bill.
Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.
Q: How long does it take to receive a new E-Bill?
A: Once you enroll your most recent bill is available immediately.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.
Q: Can I make a payment greater than my regular monthly payment amount?
A: No, you must pay exactly the amount indicated. If you believe the amount is incorrect, please contact NMFA by phone at (505) 992-9661 or by email at clientservices@nmfa.net
Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact NMFA by phone at (505) 992-9661 or by email at clientservices@nmfa.net
Q: My E-Bill is late. What should I do?
A: If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, contact clientservices@nmfa.net for additional information. Depending on billing cycles, the exact day you receive your bill each month may vary.
Q: How can I confirm that a payment has been made?
A: You will receive an email confirmation as soon as you create your payment. You can also check to see if the funds have been withdrawn from your bank account or you can contact NMFA by phone at (505) 992-9661 or by email at clientservices@nmfa.net
Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect please contact NMFA by phone at (505) 992-9661 or by email at clientservices@nmfa.net
Q: What do I do if the payment date is incorrect?
A: If the payment date is incorrect, please contact NMFA by phone at (505) 992-9661 or by email at clientservices@nmfa.net
Q: How do I create an account?
· From the landing page, click ‘Enroll’.
· Enter information in required. Click ‘Validate’.
· Enter Phone, Email Address and Address if required and click ‘Continue to Login & Password’.
· Choose Login ID, Password, select security image and label, select security questions, and fill in answers. Click ‘Continue to Terms of Service’.
· Check Terms of Service box and click ‘Continue to Payment Accounts’.
· Select Default Payment Method tab and enter Payment Account information, check the I Agree box, if applicable. Click ‘Finish Enrollment’.
· Go to your email account and open the email just sent to you. Click on the ‘Activate’ button or hyperlink. NOTE: Your access is not activated until you click on the ‘Activate’ button and you will not be able to make payments
Other Questions? Please contact NMFA at (505) 992-9661 or clientservices@nmfa.net