FAQ – Online Payment Portal

Q: Do I need any special hardware or software to sign up for this online payment portal?

A: No special hardware or software is required to use this service. You will only need Web access and your browser.

 

Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit

encryption to access the site.

 

Q: After enrolling in this payment service, when can I start paying my invoices?

A: After you complete your enrollment profile and respond to the activation email, then you can access the service to pay a current

invoice.

 

Q: What if I forget my password?

A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.

 

Q: How am I billed for this service?

A: There is no cost for enrolling in and using this payment site. See the Terms of Service for complete details.

 

Q: Is there a surcharge for processing credit card payments?

A: No. There will not be a surcharge fee added to your credit card payment. See the Terms of Service for complete details.

 

Q: Is there an additional fee for processing ACH payments?

A: No. There will not be an additional fee for processing an ACH/direct debit payment. See the Terms of Service for complete

details.

 

Q: Where can I find my customer number?

A: You can find your customer number on a recent invoice or statement.

 

Q: If an account is in a name other than my own, can I still sign up for this online payment portal?

A: Yes, but please be sure to use the correct customer number as it appears on the invoice or statement.

 

Q: Can I view prior payments made through this online payment portal?

A: You can view prior payments made through the online payment portal if you enrolled to set up an account. By

going under Pay My Bills, you are able to view your online payment portal history.

 

Q: When is the money for the payment drawn from my bank account?

A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always

have funds available to cover the payment on that date.

 

Q: Can I schedule future payments?

A: Yes, you are able to schedule future payments.

 

Q: Can I make a payment greater than my invoice amount?

A: No, payments must be equal to or less than the invoice amount.

 

Q: Why can’t I see invoices greater than $10,000?

A: The online payment portal is limited to invoice payments $10,000 or less.

 

Q: Can I pay multiple invoices with one payment?

A: Yes, you can settle multiple invoices in a single payment.

 

Q: The information on my invoice seems incorrect. What should I do?

A: If you have any questions about an invoice, please contact the Accounts Receivable Department for additional information at

ar@musco.com or 641-673-0411.

 

Q: How can I confirm that a payment has been made?

A: After the payment date, check the status of the payment by looking in "Payment Status”." If the status is "Paid," then the

payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can email or call

the Accounts Receivable Department at ar@musco.com or 641-673-0411 to see if they received and credited the payment.