FAQ

Q: How am I billed for this service?
A: There is no cost for using this payment site. If you elect to pay via Credit Card, a surcharge will automatically be added to your total amount. If you wish to avoid this surcharge, you can pay via Debit Card or ACH.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call the customer care department to see if they received and credited the payment.

Q: How do I cancel this payment service?
A: To cancel you need to contact our customer care department. Click the 'Contact Us' hyperlink on the web page for contact information.

Q: How do I make a one-time paying using 'Guest Payment'?
A: Enter your Customer Number (ex: C012345) and your billing Zip Code and click 'Guest Payment'.
Check the boxes indicating which invoices you want to pay.
Choose a Payment Method and then click 'Continue to Payment'.
Enter your credit card or bank account information.
Enter an email address. This is where you will receive a receipt.
Click on 'Make Payment'.

Q: How do I Enroll as a customer?
A: From the landing page, click on 'Enroll'.
Enter your 'Customer Number' and 'Billing Zip Code'.
Click 'Validate'.
Complete Address fields if necessary.
Enter Telephone Number.
Enter e-Mail Address.
Click 'Continue to Login & Password'.
Enter Login ID you wish to use.
Enter Password you wish to use and re-enter for verification.
Select Image, enter Image Label Name.
Select and answer all Security Questions.
Click on 'Continue to Payment Accounts'.
You will be directed to your Payment Accounts page.