Q: How do I use this site?
A: You can use this site for a single payment (Quick
Un-Enrolled Payment), or you can go thru the enrollment process to save your
customer information, including payment method. See the last two questions for
step-by-step instructions on making a single, unenrolled payment and the second
procedure for making your first payment then enrolling.
Q: How am I billed for this service?
A: There is no cost for using this payment site.
Q: When is the money for the payment drawn from my
bank account?
A: The funds for the payment are debited from your
account on the scheduled payment date. Keep in mind that you should always have
funds available to cover the payment on that date.
Q: How can I confirm that a payment has been made?
A: You can check
to see if the funds have been drawn from your bank account, or you can call the
customer care department to see if they received and credited the payment.
Q: How do I cancel this payment service?
A: To cancel you need to contact
our customer care department. Click the “Contact Us” hyperlink on the web page
for contact information.
Q: How do I access the site?
A: Enter your Client or Account
Number and re-enter it a second time in the appropriate field and click Pay Now
Q: What do I complete on the Home page?
·
Enter the Patient’s Name in the ‘Patient Name’ field
o Note if you are making a
payment on behalf of someone else, enter their name in the Patient Name field
o Then use your name/contact
information in the Payment Method fields
·
Enter your telephone number in ‘Phone’
·
Enter you email address in ‘Email’
·
Enter the amount you wish to pay in the ‘Payment
Amount’ field
·
Click ‘Add a Payment Method’ and follow the prompts to
add credit card or bank account information
·
Click ‘Continue to Payment’
·
On the next screen, verify all information and click
to agree to the terms and conditions
·
Click ‘Make Payment’
·
A confirmation screen will display, at which point you
can log out
·
The confirmation will also be emailed to you
Q: How do I make a Quick Un-Enrolled Payment?
1.
Enter your Client or Account Number and re-enter to confirm
2.
Click ‘Pay Now’
3.
Enter information in all required fields
a. If you
are making a payment on behalf of someone else, use their name in the ‘Patient
Name’ field
4.
Add a Payment Method below the Payment Amount field by completing
the bank account or credit card information and agreeing to the debit
authorization – Click ‘Add’
5.
Click ‘Continue to Payment’
6.
Click ‘By checking this box,..’ to agree with the Terms and
Conditions
7.
Click ‘Make Payment’
8.
Click ‘Log Out’
Q: How do I make a payment and enroll in E-Bill Express Quick Pay?
1.
Enter Client or Account Number and re-enter to confirm
2.
Click ‘Pay Now’
3.
Enter information in all required fields
4.
Add a Payment Method below the Payment Amount field by completing
the bank account or credit card information and agreeing to the debit
authorization – Click ‘Add’
5.
Click ‘Continue to Payment’
6.
Click ‘By checking this box,..’ to agree with the Terms and
Conditions
7.
Click ‘Make Payment’
8.
Click ‘Enroll With Your Current Information’ if you like to enroll
to be able to set up an Auto Pay. (If you do not wish to enroll, click ‘Log
Out’.)
9.
Enter information in required fields. Click Continue to Login
& Payment’.
10.
Choose Login ID, Password, select security image and label, select
security questions and fill in answers. Click ‘Continue to Terms of Service’.
11.
Click check box to agree to Terms of Service and click ‘Continue
to Billing and Payment’.
12.
Enter any outstanding required Payment Method information, click
checkbox for debit authorization.
13.
Click ‘Finish Enrollment’
14.
Go to your email account and open the email just sent to you.
Click on the ‘Activate’ button or hyperlink. NOTE: Your access is not activated
until you click on the ‘Activate’ button and you will not be able to make
payments