Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.

Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.

Q: How am I billed for this payment service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.

Q: Where should I put the claim number I’m paying?
A: Click on the notepad/pen icon next to the service box and type in the claim number(s) you are paying.

Q: What if I don’t know what to choose for service?
A: You can choose ‘other’ and use the notepad/pen icon to provide detail of what you are paying including claim numbers if applicable.

Q: Who is the payer?
A: The payer is the name on the credit/debit card or bank account who is making payment.

Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the name of the individual receiving service as it appears on the monthly paper bill.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How far in advance of the due date should I make my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.

Q: Can I make a payment greater than my regular monthly payment amount?
A: Yes, but please provide detail as to how you want that payment used in the notepad icon next to service.

Q: How can I confirm that a payment has been made?
A: You will receive a confirmation e-mail. You can also check to see if the funds have been drawn from your bank account or check your credit/debit card statements.

Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please contact the Billing Department.