FAQs

 

Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A:  No special hardware or software is required to use this service. You will only need Web access and your browser.  Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Q: How do I access the site?
A: Enter your reference number and re-enter it a second time in the appropriate field and click “Pay Now”.

Q: What do I complete on the Home page?

·         Enter your name in the name in the Name field

·         Enter your telephone number in the Primary Telephone Number field

·         Enter you email address in Primary Email Address

·         Enter the amount you wish to pay in the Payment Amount field

·         Click Add a Payment Method and follow the prompts to add credit card or bank account information

·         Click Continue to Payment

·         On the next screen, verify all information and click to agree to the terms and conditions

·         Click Make Payment button

·         A confirmation screen will display at which point you can log out

·         The confirmation will also be emailed to you.

Q: Do I need to enter my address?
A: The address is not required on the main page, if it is shown as optional. If you make a credit card payment, the address associated with your credit card is required in the billing address fields.

Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site. See the service “Terms and Conditions” for complete details.

Q: Where can I find my customer number?
A: You can find your customer number on a recent invoice.

Q: If an account is in a name other than my own, can I still sign-up for E-Bill payment service?
A: Yes, but you must be an authorized user on the account to pay invoices.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you may call the customer care department to see if they received and credited the payment.

Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please contact the customer care department. Click the “Contact Us” hyperlink on the web page for contact information.

Q: What do I do if the payment date is incorrect?
A: If the payment date is incorrect, please contact the customer care department. Click the “Contact Us” hyperlink on the web page for contact information.

Q: How do I cancel this payment service?
A: You can cancel by logging-in and clicking “Un-Enroll” or you may contact our customer care department. Click the “Contact Us” hyperlink on the web page for contact information.