VICTOR ONLINE PAYMENT PORTAL

Frequently Asked Questions

 

What Information do I need to enroll? The only information needed for enrollment is your Customer Number and zip code as referenced on your invoice.  This usually starts with CI.

 

Do I have to enroll to make a payment? No, you can pay as a guest. All you need is your customer number and zip code.

 

What do I do if my account is locked? Select the forgot my password link to reset password. A user is allowed three unsuccessful login attempts before the account is locked. If that does not work, email Accounting.US@VictorInsurance.com, please include your customer number in the subject line.

When is the money for the payment drawn from my bank account?
The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

I have enrolled, can I share access to our account with other members of my team? Yes, once enrolled you can easily share access with members of your team. In the settings menu, click Account linking, from there you can send access invites and recipients will receive a link to create their own username and password.

 

I have multiple customer accounts with Victor, can I link accounts? Yes, once enrolled you can easily link multiple customer accounts to one single login. In the settings menu click, Account Linking, from there you can include your additional accounts. If you are sharing access with members of your team, you can send access invites separately for each of your customer accounts.

 

Can payments be made over the phone? No, there is not a pay-by-phone option.

 

Can payments be made using a credit card? No, payments can be made using a checking or savings account only.

 

Can I make a partial payment? No, payment must be made for the exact amount due.

 

If I’m not going to renew a policy or a policy needs to be cancelled, can I advise Victor on the payment portal? No, you must contact your broker directly to notify of a policy change, cancel request, or nonrenewal.

 

How soon after a policy is bound will the invoice be available to pay online? The invoice will be available on the payment portal on the next business day.

 

When are payments processed? Payments made online before 8:00 p.m. ET will be posted to our accounting system the next business day.

Example:

For payments made on Monday, the payment will be pending until 8:00 p.m. ET and can be canceled until 8:00 p.m. ET

 

After 8:00 p.m. ET on Monday the payment will be marked as finalized and invoice as paid on the payment portal

 

The payment will be posted to the Victor accounting system on Tuesday

 

Can I make a payment for a future date? Yes. Please note, if a future payment date is selected, the invoice will no longer appear on the unpaid/partially paid list, but the payment will not be sent to Victor until the selected payment date.

 

How do I apply a Credit Memo? To apply a credit memo, click on View Credit Notices.

How can I confirm that a payment has been made?
After the payment date, check the status of the payment by looking in "History”." If the status is "Paid," then the payment has been sent. You can also check with your financial institution to see if the funds have been drawn from your bank account.

If I have additional questions, who should I contact? Please email accounting.us@victorinsurance.com.