Frequently Asked Questions
Q: Do I need any special
hardware or software to sign up for this E-Bill Express payment service?
A: No
special hardware or software is required to use this service. You will only
need Web access and your browser.
Please note that some older browsers use 40-bit encryption.
For the highest level of security available, we suggest you use 128-bit
encryption to access the site.
Q: After enrolling in this
presentment and payment service, when can I start paying my bills?
A:
After you complete and submit the enrollment form and respond to the activation
email, we will start your service immediately. You can then access the service
to pay a current bill. You should begin receiving an Ebill notification within
a month or so, depending upon the billing cycle.
Q: What if I forget
my password?
A: The initial screen
provides the ability for you to have your password emailed to the email address
used when you enrolled.
Q: How am I billed for
this service?
A:
There is no cost for enrolling in and using this payment site. See the service
Terms and Conditions for complete details.
Q: How do I cancel
this payment service?
A: You may
cancel this service by clicking Un-enroll or you may contact our customer care
department. Click the “Contact Us” hyperlink on the web page for our
contact information.
Q: Where can I find my
account/policy number?
A: You
can find your account number/policy number on a recent paper bill.
Q: If an account is in a
name other than my own, can I still sign up for Ebill payment service?
A: Yes, but please be
sure to use the correct account number/policy number as it appears on the
monthly paper bill. You will also need to know the last 4 digits
of the policyholder/insured’s social security number (for authentication
purposes).
Q: Will I receive a
reminder that I have an Ebill ready for viewing and paying?
A: You
will receive an e-mail notification reminding you that an Ebill has been
presented and is ready for payment.
Q: How long does it
take to receive a new Ebill?
A: Once you enroll
your most recent bill is available immediately
Q: Will I still receive a
paper copy of the bill through the
A: Yes
Q: Can I store or
view paid bills?
A: You can view paid bills
by looking at "Search and Pay my Bills." Bills will be available for a
period of time, typically six to twelve months. You can always use your
browser's print function to print the bill if you want to keep long-term
records.
Q: When is the money for
the payment drawn from my bank account?
A: The
funds for the payment are debited from your account on the scheduled payment
date. Keep in mind that you should always have funds available to cover the
payment on that date.
Q: How far in advance of
the due date should I schedule my payments?
A: We suggest you
schedule your payment for at least 3 business days before the actual payment
due date.
Q: Can I make a
payment greater than my regular monthly payment amount?
A: Yes- You may pay
your premium up to one year in advance. Please keep in mind that your payment must be equal to at least one
full monthly premium. Otherwise, your account paid-to-date may not be
updated and your insurance coverage may lapse.
Q: The amount for
an Ebill seems incorrect. What should I do?
A: If you have
questions about an Ebill, please contact the Independent Mutual
customer service department
for additional information.
Q: My Ebill is late. What
should I do?
A: If
your normal Ebill billing cycle has passed and you still have not received your
Ebill, contact the Independent Mutual customer service department for
additional information. Depending on billing cycles, the exact day you receive
your bill each month may vary.
Q: How can I
confirm that a payment has been made?
A: After the
payment date
Q: What do I do if the
payment amount is incorrect?
A: If
the payment amount is incorrect please contact the Independent Mutual customer
service department.
Q: What do I do if the
payment date is incorrect?
A: If
the payment amount is incorrect please contact the Independent Mutual customer
service department.