Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q: How am I billed for this service?
A: There is no cost for using this payment site. If you elect to pay via Credit Card, a surcharge may automatically be added to your total payment amount. If you wish to avoid this surcharge, you can pay via ACH/Bank Account or Debit Card.
Q: How do I cancel a payment made using this payment service?
A: To cancel, reference your invoice or customer statement for our contact information.
Q: Where can I find my Customer Number?
A: You can find your account number on your invoice or customer statement.
Q: If an account is in a name other than my own, can I still make an E-Bill payment?
A: Yes, but please be sure to use the correct Customer Number as it appears on your documentation.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.
Q: When is the money for the payment drawn from my bank account or charged to my card?
A: The funds for the payment are debited from your account or charged to your card on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.
Q: Can I make a payment greater than my displayed amount due?
A: Yes, the system will allow for both short payments (less than the amount due) and overpayments (more than the amount due.) Please be sure to use the drop-down options to indicate the reason you might be short-paying or over-paying your invoices. You can also click the pencil-and-pad icon to provide us additional information to help us properly apply your payments.
Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please reference your invoice or customer statement for our contact information.
Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment Status”." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account or charged to your card.
Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please reference your invoice or customer statement for our contact information.
Q: What do I do if the payment date is incorrect?
A: If the payment date is incorrect, please refer to your invoice or customer statement for our contact information.