Q: How do I enroll in E-Bill Express?
A: Enter your 12 digit client ID along with the month and year of the primary insured’s birthdate (MMYY).
Q: What should I do if I’m unable to enroll?
A: Click on ‘Contact Us’ link and contact Customer Service. You can expect a response in the next business day.
Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed the email address used when you enrolled.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.
Q: How do I cancel this payment service?
A: To cancel logging in and clicking Un-enroll or you may contact our customer care department. Click the “Contact Us” hyperlink on the web page for contact information.
Q: Where can I find my client number?
A: You can find your client number on a recent declaration, paper bill, or proof of insurance.
Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.
Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.
Q: How long does it take to receive a new E-Bill?
A: Once you enroll your most recent bill is available immediately.
Q: Will I still receive a paper copy of the bill through the U.S. mail?
A: Yes, you will continue to receive a paper bill through the U.S. mail, in addition to the E-Bill.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.
Q: Can I make a payment greater than my regular monthly payment amount?
A: No, we accept payments for the amount of the bill only.
Q: Can I be enrolled in EFT and still receive an E-Bill through this system?
A: No, if you are signed up for EFT, you will not see E-bills through this system.
Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact your agent for additional information.
Q: How can I confirm that a payment has been made?
A: Check the status of the payment by looking in "Payment Status”." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can call the customer service department to see if they received and credited the payment.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.