Q: How do I access the payment site?
A: The URL which will take you to the payment site is www.copower.com/paynow. 

Q: How do I find my CoPower ID / Invoice Number?
A: The CoPower ID and Invoice Number are displayed in the top-right of the first page of your CoPower invoice.

Q: What payment methods can I use for this service?
A: Payment methods of checking/savings bank account (ACH), a Debit Card, or a Credit Card are available.

Q: How am I billed for this service?
A: There is no cost for using this payment site to make payments using Debit Card or ACH (checking/savings bank account). Credit Cards are subject to a surcharge which is disclosed at time of transaction that covers the third-party processing fees.  

Q: What is a surcharge?

A: The surcharge is a separate fee charged by the third-party payment processing service that is applied for credit card transactions. The surcharge does not apply for debit card or ACH payment methods.

Q: How does the surcharge appear on the service and on my credit card statement?
A: When making a credit card payment using the service, the surcharge will be shown as a separate amount. On the credit card statement, a single amount will be shown including the premium and the surcharge.

Q: Which credit cards can be used for this service?
A: Discover/MasterCard/VISA can be used (subject to a surcharge). American Express is not available.

Q: When is the money for the payment drawn from my bank account (ACH)?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How can I confirm that a payment has been made?
A: You can check your bank / credit card statement, or you can call 888-920-2322 to confirm if CoPower received and credited the payment. The payment will also appear on your future CoPower invoice as confirmation. Credit card payments will show on our invoice the premium payment and surcharge amounts.

Q: How do I cancel a payment I made?
A: To cancel payment, please contact us at 888-920-2322 no later than 3 PM PT on the day prior to the payment effective date.

 

Q: How can I save my payment method and/or view prior payment history?
A: On the confirmation screen after making a payment, there is an option to create login ID and password. Registering through this option will allow you to save payment method(s), your CoPower ID, and view prior payment history.

Q: Can I sign-up for Auto Pay?
A: We cannot set up recurring payments through QuickPay at this time. However, after making your first payment you can register with QuickPay and avoid having to enter all your information each time you use QuickPay. Another option if you would like to have automatic payment set up for your account, we do offer ACH Auto Pay via our “Employer AutoPay Authorization Form” found at https://www.copower.com/documents. Return the form with confirmation of bank info (such as void check / bank letter / bank statement) to copower.requests@amwins.com. After receiving this form, Auto Pay would happen at 1^st business day of every month. Please allow up to one billing cycle to process your request.   

Q: What if I did not receive a payment confirmation e-mail?
A: Check your spam filter for e-mail address E-BillExpress@E-BillExpress.com and whitelist this e-mail address if needed. E-mails will come from this specific e-mail address.

Q: My bank has fraud protection for ACH transactions. What should I provide my bank if I need to pre-authorize ACH payments to CoPower?
A: You can provide your bank our ACH Company ID for the payment site: 8320052349. Please note we have a different ACH Company ID for ACH Auto Pay, which is not managed through this site but through our “Employer AutoPay Authorization Form”. We can provide this alternate ACH Company ID upon request.