E-Bill Express Frequently Asked Questions.

Q: How am I billed for this service?
A: There is a no cost for using this on-line payment site.

Q: How can I confirm that a payment has been made?
A: You will receive a confirmation email confirming your payment.  You can also check to see if the funds have been drawn from your bank account, or you can call the customer care department to see if they received and credited the payment.  

Q: How do I cancel this payment?
A: Enrolled customer – log into your account and select cancel in the payment history next to the payment.  You must cancel prior to 5 p.m. on the day you initiated the payment.  

A: Unenrolled customer - To cancel you need to contact our customer care department. Click the “Contact Us” hyperlink on the web page for contact information.

Q: How do I access the site?
A: Enter your account number and re-enter it a second time in the appropriate field and click One-time Payment. 

Q: What do I complete on the Home page?

·       Enter your name in the ‘Name’ field as it appears on your credit card account;

·       Enter your telephone number in’ Primary Telephone Number’;

·       Enter you email address in ‘Primary Email Address’;

·       Enter the amount you wish to pay in the ‘Payment Amount’ field;

·       Click ‘Add a Payment Method’ and follow the prompts to add your bank account information;

·       Click ‘Continue to Payment’;

·       On the next screen, verify all information and click to agree to the terms and conditions;

·       Click ‘Make Payment’;

·       A confirmation screen will display at which point you can log out; and

·       The confirmation will also be emailed to you.