PRIVACY POLICY

 

Protecting privacy is very important to Country-Wide Insurance Company and its affiliates and subsidiaries. We want you to understand what information we gather, how we use this information, and how we protect that information.

 

Information We Collect:

 

You may submit personal information through such methods as completing a form on our website or sending us an email. This information may personally identify an individual and may include, but is not limited to:

 

    Name;

    Address;

    Phone number;

    Email address;

    Social Security number;

    Driver's license number;

    Date of birth; and

Transactions and experiences with us and others, such as payment history, claims, coverage, and vehicle changes.

 

In addition, as a visitor to our site, your IP address may be automatically collected solely to track the number of computers used to visit our site, the pages visited most often, and the timeframe used most frequently. This statistical data is gathered to analyze what information is most frequently requested by the public and how we can best provide it.

 

This is in addition to any other way that we collect personal information directly from you, including third-parties such as the New York State Department of Motor Vehicles. We collect information in accordance with the law, and only as-needed to provide the best rates and service we can.

 

Use:

 

Safeguarding your security is very important to us. We will NEVER sell your personal information to third-parties for commercial or marketing purposes. We ask third-parties who perform services for us to safeguard any customer information and to only use it in connection with performing those services. Our sales and service representatives also do not have access to the details of your credit information or full access to sensitive personal information, and all stored personal information is encrypted including before and after it is backed-up. Sensitive searches, which have no impact on your credit score, are logged and audited in accordance with the law.

 

We use your information to provide you with the best service and price that we can. We may, on occasion, disclose information to persons or organizations as necessary and permissible by law. For example, we must exchange information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make.

 

We may also exchange your information for other business purposes as well, including with another insurance company if you are involved in an accident with their insured; with our reinsurers; with insurance-support organizations that detect and prevent fraud; with medical professionals or institutions in order to verify coverage or conduct operations or services audits; with state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities; for anonymous statistical and actuarial research; and if ordered by a subpoena, search warrant or other court order. Further, while WE NEVER SELL PERSONAL INFORMATION for commercial or marketing purposes, we may use it to provide direct marketing activities to you.

 

Third-party Sites:

 

While we pride ourselves on our in-house service, we sometimes must utilize third-parties to fulfill these functions. Our site may contain links to Internet sites that are not operated by us, or we may utilize services provided by other sites.

 

We provide these as a service and do not imply any endorsement of the activities or content of these sites, nor any association with their operators. Moreover, these sites may not abide by terms of this Privacy Policy. We urge you to review the privacy policy posted on web sites you visit before using the site or providing personal information.

 

Consent:

 

You agree to the terms of this Privacy Policy, including the use and/or disclosure of personal information, by using this site. Whenever you submit information via this site, you consent to the collection, use and disclosure of that information as described in this Policy and any applicable Country or Web Site Privacy Statements. We may obtain additional consent orally or in writing, which may be expressly given or implied, depending on the sensitivity or the personal information that we are collecting, using and/or disclosing.

 

Finally, we will never ask you for personal information by email. While our website is SSL Encrypted, please remember that email is usually not. You should never send sensitive or personal information like a Social Security Number in an email.

 

We, at Country-Wide Insurance Company, abide by this privacy policy whether you are a current policyholder, former policyholder, or just looking. Since we regularly review all of our policies and procedures, we may change our privacy policy from time to time. Should you have any questions regarding privacy-related matters, please send an email to us at: Privacy@CWICO.com.