Q:
Do I need any special hardware or software to sign up for this E-Bill Express
payment service?
A: No
special hardware or software is required to use this service. You will only
need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q:
How am I billed for this service?
A: There
is no cost for enrolling in and using this payment site. See the service Terms
and Conditions for complete details.
Q:
Where can I find my account number?
A: You
can find your account number on an invoice under the “Account ID” title.
Q:
When is the money for the payment drawn from my bank account?
A: The
funds for the payment are debited from your account on
the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How
far in advance of the due date should I schedule my
payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.
Q:
Can I make a payment greater than my regular monthly payment amount?
A: No, you can only make a payment for the correct amount due.
Q: How can I confirm
that a payment has been made?
A: After the payment date, check
the status of the payment by looking in "Payment Status”. If the status is
"Paid," then the payment has been sent. You
can also check to see if the funds have been drawn
from your bank account, or you can call the customer care department to see if
they received and credited the payment.
Q:
What do I do if the payment amount is incorrect?
A: If the
payment amount is incorrect, please contact the SJFD (San Jose Fire Department)
billing department at (408) 794-7000.
Q: What do I do if
the payment date is incorrect?
A: If the payment date is
incorrect, please contact the SJFD (San Jose Fire Department) billing
department at (408) 794-7000.