Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.

Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Q: Where can I find my account number?
A: You can find your account number on a recent invoice that was sent to you or visit our website and use our business lookup function (Business Tax Searchable Database).

Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.

Q: Will I still receive a paper copy of the bill through the U.S. mail?
A: You will still receive your annual invoice as scheduled.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.

Q: Can I make a payment greater than my regular annual payment amount?
A: Yes, you can make a payment greater than the amount due. It will be posted to your account as a credit and applied towards your next renewal.

Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact the City of San Jose Business Tax team between the hours of 8am to 4:30pm at 1-408-535-7055.

Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in “Payment Status”.” If the status is “Paid,” then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can call the customer care department to see if they received and credited the payment.

Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please contact the City of San Jose Business Tax team between the hours of 8am to 4:30pm at 1-408-535-7055.

Q: What do I do if the payment date is incorrect?
A: If the payment date is incorrect, please contact the City of San Jose Business Tax team between the hours of 8am to 4:30pm at 1-408-535-7055.