FREQUENTLY ASKED QUESTIONS
Why use Sea Port QuickPay
Safe, accurate and secure
Easy and convenient by phone or online
Avoid missing checks or late payments in the mail
Less clutter, no need for stamps or envelopes
Quick Start for First Time Users or One Time Payments
1. Have your Customer ID and Invoice/ PO reference numbers ready; check below “Where can I find my Customer ID?”
2. On log in page, click Blue One Time Payment Header then enter and confirm Customer ID; make sure to check “I’m not a Robot”
3. Click Green One Time Payment Button
4. You can now enter account, payment, and invoice/PO details; click +Add in payment method to put in payment details
5. Click Continue to Payment and verify payment page
6. Click Green Make Payment
7. You will receive a confirmation and email with details of your payment
8. After payment, your confirmation page will give you the option to enroll your account. Please see below “How can I Enroll My Account”
Enrollment
Enroll your account and save all your payment details; no need to reenter. You will have access to your payment history and even schedule future payments. Please note that as a security feature, if the enrollment window has no activity for 15 minutes, your account will time out and you will be unable to enroll at that time. You can enroll on your next payment or reach out to your QuickPay team who will gladly assist in enrolling your account for you.
Types of Payments
We accept checks and ACH online and credit/debit cards Visa, MasterCard, Discover and American Express only by phone. Please note that all credit/debit card transactions incur a processing fee. Please contact your QuickPay team for more details.
QuickPay Customer Service Team
Using Sea Port QuickPay
How am I billed for this service?
There is no cost for using Sea Port QuickPay.
When is the money for the payment drawn from my bank account?
Payment funds are debited from your account on the scheduled payment date. Please note that you should have funds available to cover the payment on that date to avoid any issues.
How can I confirm that a payment has been made?
Please check if funds have been drawn from your bank account, or call your QuickPay team to check if payment has been received and credited to your account.
What are the accepted forms of payment?
We accept checks, ACH or Visa, MasterCard, Discover and American Express credit/debit cards. Please note that your credit/debit card transactions incur a processing fee. Please contact your QuickPay team for details.
How do you pay by credit card?
Please call your QuickPay Team at: 425-896-2199 or 425-896-0179 or email at quickpay@cport.net
Can I cancel a payment?
Yes, your payments can be cancelled within the day till 7PM PST.
What if I make an error, can I correct a payment?
Payments can be cancelled and re-entered with corrections till 7PM PST.
How do I log into my account?
After enrolling your account, you can use your Login ID and Password and click Login.
Where can I find my Customer ID?
You can find your Customer ID on the right-hand side of your invoice. This is typically 7 alphanumeric characters. For example: SEAP001
How can I enroll my account?
Enrollment can be done after a one-time payment. On your payment confirmation page, you will be provided a link to be able to enroll and create a Login ID and Password.
What if I cannot Log in?
You can click Forgot Your Login ID or Password Help. Just follow directions to reset your credentials. Or call your Sea Port QuickPay customer service team and they will help.