Q: How am I billed for this service?
A: There is no cost for using this payment site.
Q: When is the money for the payment drawn from my
bank account?
A: The funds for the payment are debited from your
account on the scheduled payment date. Keep in mind that you should always have
funds available to cover the payment on that date.
Q: How can I confirm that a payment has been made?
A: You can check
to see if the funds have been drawn from your bank account, or you can call the
customer care department to see if they received and credited the payment.
Q: How do I cancel this payment service?
A: To cancel you need to contact
our customer care department. Click the “Contact Us” hyperlink on the web page
for contact information.
Q: How do I access the site?
A: Enter your Loan Number and
re-enter it a second time in the appropriate field and click Pay Now
Q: What do I complete on the Home page?
·
Enter the name of the loan-holder in the ‘Loan Name’
field
·
Enter your telephone number in ‘Phone’
·
Enter you email address in ‘Email’
·
Enter the amount you
wish to pay in the ‘Payment Amount’ field
·
Select appropriate choice
in the Payment Type drop down box
o
If there is not a
choice that applies, or if you need to select multiple options, select the “5-Other”
option and add your comments to the Additional Payment Information box
§
Click on the pen and
paper icon to open the Additional Payment Information box and indicate how your
payment should be applied
·
Click ‘Add a Payment
Method’ and follow the prompts to bank account information
·
Click ‘Continue to Payment’
·
On the next screen, verify all information and click
to agree to the terms and conditions
·
Click ‘Make Payment’
·
A confirmation screen will display, at which point you
can log out
·
The confirmation will also be emailed to you