FAQ

Q: How am I billed for this service?
A: There is no cost for using this payment site. If you elect to pay via credit card, you may be charged a surcharge of up to 3% of your payment amount. If you wish to avoid this surcharge, please pay via a debit card or Bank Account.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call the accounts receivable department to see if they received and credited the payment.

Q: How do I cancel this payment service?
A: To cancel you need to contact our accounts receivable department. Click the 'Contact Us' hyperlink on the web page for contact information.

Q: How do I access the site?
A: Enter your Customer Number from the upper right hand corner of the invoice and re-enter it a second time in the appropriate field and click 'Pay Now'.

Q: What do I complete on the Home and Payment Verification pages?

·         Enter your Company or Business Name in the 'Company Name' field

·         Enter your telephone number in 'Phone'

·         Enter your email address in 'Email'

·         Enter the amount you wish to pay in the 'Payment Amount' field

·         To add a Payment Method, click 'Enter' and follow the prompts to add account information

·         Enter your Invoice Number or Numbers in the 'Invoice Number(s)' field

o    Please note this field accepts a maximum of 20 characters

o    If you wish to pay more invoice numbers than will fit in this field, please send a full list of invoice numbers to us at accountsreceivable@bratney.com

·         Click 'Continue to Payment'

·         On the next screen, verify all information and click to agree to the terms and conditions

·         Click 'Make Payment'

·         A confirmation screen will display, at which point you can log out

·         The confirmation will also be emailed to you

 

Q: How do I make a Payment and Enroll in E-Bill Express Quick Pay?

·         Access E-Bill Express through a link on the website or enter the URL into a browser

·         Enter Customer Number and re-enter to confirm

·         Click 'Pay Now'

·         Enter information in all required fields as noted above

·         Add a Payment Method below the Payment Amount field by completing the account information and agreeing to the debit authorization – Click 'Add'

·         Click 'Continue to Payment'

·         Click 'By checking this box...' to agree with the Terms and Conditions, if applicable

·         Click 'Make Payment'

·         Click 'Enroll With Your Current Information' if you like to enroll. (If you do not wish to enroll, click 'Log Out'.)

·         Enter information in required fields. Click 'Continue to Login & Payment'.

·         Choose Login ID, Password, select security image and label, select security questions and fill in answers. Click 'Continue to Terms of Service'.

·         Click check box to agree to Terms of Service and click 'Continue to Billing and Payment'

·         Enter any outstanding required Payment Method information, click checkbox for authorization

·         Click 'Finish Enrollment'

·         Go to your email account and open the email just sent to you. Click on the 'Activate' button or hyperlink. NOTE: Your access is not activated until you click on the 'Activate' button and you will not be able to make payments.