Berry Coffee Company FAQ
E-Bill Express
Q: What is E-Bill?
A: E-Bill is a method of collecting electronic payments Internet
and customers can pay electronically.
E-Bill offers better security and the option to pay invoices via credit
card or ACH. Customers can set up
automated payments in order to pay without even touching a button.
Q: Do I need any special
hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service.
You will only need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For
the highest level of security available, we suggest you use 128-bit encryption to
access the site.
Q: After enrolling in
this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to
the activation email, we will start your service immediately. You can then
access the service to pay a current bill or view past bills. You should begin
receiving an E-Bill notification within two to three business days of the
invoice date.
Q: What if I forget my
password?
A: The initial screen provides the ability for you to have your
password emailed the email address used when you enrolled.
Q: How am I billed for
this service?
A: There is no cost for enrolling in and using this payment site.
See the service Terms and Conditions for complete details.
Q: How do I cancel this
payment service?
A: To cancel logging in and clicking Un-enroll or you may contact our
customer care department. Click the “Contact Us” hyperlink on the web page for
contact information.
Q: Where can I find my
account number?
A: You can find your account number on a recent invoice.
Q: If an account is in a name other than my own, can I still
sign up for E-Bill payment service?
A: Yes, but please be sure to use the correct account number as it
appears on invoices.
Q: Will I receive a
reminder that I have an E-Bill ready for viewing and paying?
A: You will receive an e-mail notification reminding you that an
E-Bill has been presented and is ready for payment.
Q: How long does it take
to receive a new E-Bill?
A: Once you enroll your most recent bill is available immediately.
Q: Will I still receive
an invoice copy of the bill through email?
A: You will continue to receive invoices
via email with a detailed list of items delivered.
Q: Can I store or view
paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my
Bills." E-Bills will be available for a period of time, typically six to
twelve months. You can always use your browser's print function to print the
bill if you want to keep long-term records.
Q: When is the money for
the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the
scheduled payment date. Keep in mind that you should always have funds
available to cover the payment on that date.
Q: Can I make a payment
greater than the invoice amount?
A: No
Q: The amount for an
E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact the customer
service department at 952-937-8697.
Q: How can I confirm that
a payment has been made?
A: After the payment date, check the status of the payment by looking
in "Payment Status”." If the status is "Paid," then the
payment has been sent. You can also check to see if the funds have been drawn
from your bank account.