Q: How am I billed for this service?
A: There is no cost for using this payment site.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call the billing department to see if they received and credited the payment.
Q: How do I cancel a payment?
A: To cancel your payment, please contact our billing department. Click the “Contact Us” hyperlink on the web page for contact information.
Q: How do I make a payment on the E-Bill site?
· Enter your Customer Name and re-enter it a second time in the appropriate field and click Pay Now
· Enter your telephone number in ‘Phone’
· Enter you email address in ‘Email’
· Enter the amount you wish to pay in the ‘Payment Amount’ field
· Select appropriate choice in the Remittance Notes drop down box, if applicable
o Select (1-Remittance Notes) from the drop down
o Add any message by clicking on the pencil and paper icon, if applicable
§ Use this field to add multiple invoice numbers that might not fit in the ‘Invoice Number’ field
§ You can also use this field to provide any additional payment instructions you would like to pass on to our Accounting team
· Click ‘Add a Payment Method’ and follow the prompts to add credit card or bank account information
· Enter your Invoice Number in the ‘Invoice Number’ field
o Note this field accepts up to 20 characters
o Please use the Remittance Notes field if you would like to add additional information
· Click ‘Continue to Payment’
· On the next screen, verify all information and click to agree to the terms and conditions
· Click ‘Make Payment’
· A confirmation screen will display, at which point you can log out
· The confirmation will also be emailed to you
Q: How do I make a Payment and Enroll in E-Bill Express Quick Pay?
· Access E-Bill Express through a link on the website or enter the URL into a browser.
· Enter your Customer Name and re-enter to confirm
· Click ‘Pay Now’
· Enter information in all required fields as noted above
· Add a Payment Method below the Payment Amount field by completing the bank account information and agreeing to the debit authorization – Click ‘Add’
· Click ‘Continue to Payment’
· Click ‘By checking this box...’ to agree with the Terms and Conditions, if applicable
· Click ‘Make Payment’
· Click ‘Enroll With Your Current Information’ if you like to enroll. (If you do not wish to enroll, click ‘Log Out’.)
· Enter information in required fields. Click Continue to Login & Payment’.
· Choose Login ID, Password, select security image and label, select security questions and fill in answers. Click ‘Continue to Terms of Service’.
· Click check box to agree to Terms of Service and click ‘Continue to Billing and Payment’.
· Enter any outstanding required Payment Method information, click checkbox for authorization.
· Click ‘Finish Enrollment’
· Go to your email account and open the email just sent to you. Click on the ‘Activate’ button or hyperlink. NOTE: Your access is not activated until you click on the ‘Activate’ button and you will not be able to make payments