Q: When is the money for the payment drawn from my
bank account?
A: The funds for the payment are debited from your
account on the scheduled payment date. Keep in mind that you should always have
funds available to cover the payment on that date.
Q: How can I confirm that a payment has been made?
A: You will
receive a confirmation when the payment is process. You can also check to see
if the funds have been applied to your credit card, or you can email the
Treasury department to see if they received and credited the payment.
Q: How do I obtain a refund this payment service?
A: To pursue a refund for your
payment, email the Treasury department. Click the “Contact Us” hyperlink on the
web page for contact information.
Q: How do I access the site?
A: In the ‘Last Name Birth
MM/YYYY’ field enter your Last Name and birthday in the following format:
Lastname MM/YYYY. For example, Smith 04/1993. Re-enter that information exactly
the same way in the confirmation field then click Pay Now
Q: What do I complete on the Home page?
·
Enter your name again in the ‘Customer Name’ field
·
Enter your telephone number in ‘Phone’
·
Enter you email address in ‘Email’
·
Enter the amount you wish to pay in the ‘Payment
Amount’ field
·
Select appropriate
choice in Payment Code drop down box
o
Please make sure your
Payment amount matches your choice of Payment Code.
o
If necessary, you can
add a Comment by clicking on the pen and paper icon
·
Click ‘Add a Payment Method’ and follow the prompts to
add credit card account information
o Note if you are making a
payment on behalf of someone else, you should enter their name in the ‘Last
Name Birth MM/YYYY’ and ‘Customer Name’ fields but enter your name in the ‘Full
Name on Card’ field
o If the ‘Full Name on Card’
field and ‘Card Number’ fields are for different people, your payment might be
declined by the credit card issuing bank
·
Click ‘Continue to Payment’
·
On the next screen, verify all information and click
to agree to the terms and conditions
·
Click ‘Make Payment’
·
A confirmation screen will display, at which point you
can log out
· The confirmation will also be emailed to you