FREQUENTLY ASKED QUESTIONS ABOUT E-BILL EXPRESS
Q: Do I need any special hardware or software to sign up for BITCO's E-Bill Express online payment service?
A: No special hardware or software is required to use this service. You will only need Internet access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q: How do I start paying my statement utilizing the new Quick Pay Service?
A: To use these services, simply go to the BITCO/E-Bill Express website ________, or click on the "Pay My Statement" link provided on our Agency/Customer Portals, which will redirect you to the BITCO E-Bill Express website. Once you are in the E-Bill Express website, you will need to enter your Customer Number (if you are a BITCO insured) or your agency code (if you are a BITCO Agent paying your Agency Statement), and follow the screen prompts as a "Guest". You will need to do this each time you want to make a payment on your account. Once your payment is scheduled, you will receive a confirmation email noting that payment has been scheduled. When payment is posted to your account, you will receive another email noting that your payment has been applied.
Q: Is there a charge for utilizing the E-Bill Express service?
A: No. There is no charge for making an online payment to BITCO.
Q: Can I pay deductibles I owe to BITCO on the E-Bill Express website?
A: No. The E-Bill Express website should only be used to make one-time payments on your Agency Statement of Account or your customer billing invoice. Payments for deductibles owed to BITCO Insurance Companies should be directed to the following address:
BITCO Claims Payment
PO Box 931981
Atlanta, GA 31193-1981
Q: Where can I find the Customer Number/Agency Code I need to make a payment on my statement?
A: If you are a BITCO insured, you can find your Customer Number on your billing statement. If you are a BITCO Agent, your Agency Code is on your Monthly Statement of Account.
Q: Where do I find the name of the branch office on my statement?
A: The location of the branch office associated with your billing statement can be found at the bottom of your billing statement between the address and the current amount due.
Q: If an account is in a name other than my own, can I still make a payment online?
A: Yes, but please be sure to use the correct Customer Number as it appears on the monthly bill. You may also provide the Policy Number of any policies you are making payments on in the spaces provided on the entry screen. BITCO Agents making payments on behalf of their customers will need to enter Customer Numbers of their clients.
Q: Will I still receive a paper copy of the bill through the U.S. mail?
A: Yes. You will not be able to view copies of your current billing statement on the E-Bill Express website at this time. BITCO will continue to provide you copies of your billing statement as we have in the past. Copies of current statements are also available on our Customer and Agency Portals if you subscribe to this service. Future enhancements to this service will allow you to view current/previous invoices and payments.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How far in advance of the due date can I schedule my payments?
A: You can schedule your payment any time up to the actual due date. Only one payment may be scheduled at a time.
Q: Can I make a payment in an amount different than the one shown on my billing statement?
A: Yes. If you make a payment in an amount that differs from the total due shown on your statement, please make the appropriate comments on the entry screen explaining why you are paying an amount that is different that what is owed.
Q: The amount shown as being due on my statement seems incorrect. What should I do?
A: If you believe the amount shown as being due on your statement is incorrect, please contact BITCO by phone or email as noted in the "Contact Us" tab of the website.
Q: How can I confirm that a payment has been made?
A: You will receive email confirmation that a payment has been made at the email address you note when scheduling your payment. You can also check with your financial institution to see if the funds have been drawn from your bank account, or you can contact us by phone or email as noted on the payment website.
Q: What do I do if the payment amount shown on my confirmation receipt is incorrect?
A: If the payment amount is incorrect, please contact BITCO by phone or email as noted in the "Contact Us" link of the payment portal.
Q: What do I do if the payment date shown on my confirmation receipt is incorrect?
A: If the payment date is incorrect, please contact BITCO either by phone or email as noted in the "Contact Us" tab on the payment portal.