Q:
How do I make a payment?
A: To
make a payment please provide the account number and service zip code of where
the equipment is located. The funds for the payment are debited from your
account on the scheduled payment date. Keep in mind that you should always have
funds available to cover the payment on that date.
Q:
Do I need any special hardware or software to sign up for this payment service?
A: No
special hardware or software is required to use this service. You will only
need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q:
How am I billed for this service?
A: There
is no cost for using this payment site. See the service Terms and Conditions
for complete details.
Q:
Where can I find my account number?
A: You
can find your account number on a recent paper bill, e-bill, or by calling
855-816-8616.
Q:
If an account is in a name other than my own, can I still pay for the invoice?
A: Yes, but please be sure to use
the correct account number and zip code as it appears on the monthly bill.
Q: How do I view my
bill and past bills?
A: By creating an online account
at ServiceExperts.com/ebilling.
Q: How do I setup
reoccurring payment?
A: By creating an online account
at ServiceExperts.com/ebilling or calling
855-816-8616.
Q:
If I cannot locate my account what do I do?
A: First
double check the account number and the service zip, if the issue continues please
call 855-816-8616.
Q:
Can I make a payment greater than my regular monthly payment amount?
A: Yes, and the additional amount will show a credit on the next
invoice.
Q: The amount for an
E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill,
please contact the customer care department for additional information at
855-816-8616.
Q: How can I confirm
that a payment has been made?
A: After the payment date, check the status of the
payment by looking in "Payment Status”." If the status is "Paid,"
then the payment has been sent. You can also check to see if the funds have
been drawn from your bank account, or you can call the customer care department
to see if they received and credited the payment.
Q:
What do I do if the payment amount is incorrect?
A: If the
payment amount is incorrect please contact the customer care department at 855-816-8616.
Q: What do I do if
the payment date is incorrect?
A: If the payment amount
is incorrect please contact the customer care department at 855-816-8616.